Standard Return Policy
We at Les Échiquiers du Roi understand that sometimes you may need to return an item. You have a maximum of14 calendar days from the date you receive your order to submit a return request. Once your return request is approved, you will have14 additional calendar days to return the merchandise to us.
Holiday Return Policy (Orders placed between November 15th and November 30th)
For orders placed during the holiday season, we offer an extended return window. You will have untilDecember 31st of the current year to submit a return request. Once your return request is approved, you will have14 additional calendar days to return the merchandise to us.
General Return Conditions
Items Not Eligible for Return
Damaged Items
If you receive a damaged item, please contact us immediately. You will have7 days from the date of delivery to report any damages. Please keep all original packaging materials, as they may be required by the shipping carrier for inspection. We will work quickly to resolve the situation at no cost to you. This may involve replacing the damaged item or issuing a full refund.
Order Cancellation
If you wish to cancel an order that has not yet shipped, please contact us as soon as possible. Once an order is shipped, it can only be returned following the standard return policy.
Contact Us
For any questions regarding our return policy, please contact our customer service team via email at [email protected] or by phone at [phone number] (during business hours).
Note: This policy is intended to comply with US consumer protection laws and may be updated from time to time.